SimpleNet Support - Dedicated Server FAQs: Sales and General Information on Web Hosting.

Dedicated Server FAQs: Sales and General Information

1. What are dedicated servers?

A dedicated server offers you the opportunity to be your own site administrator and allows you to manage your own server, resources, users, and services.

Dedicated servers are incredibly flexible to meet your advanced hosting needs. Run Active Server Pages, Cold Fusion, database applications, chat servers, mail system applications, stream media and more.

A dedicated server is yours to use exclusively, so you have 100% of the processor and 100% of the available disk space working for you. Additionally, the bandwidth for the server is 100% yours. You are not sharing your bandwidth with anyone else.

To maximize network uptime, your SimpleNet Server is connected to the Internet via four backbone providers.

These providers include:

  • Sprint - DS3
  • Level3 - DS3
  • Verizon - DS3
  • XO Communications - 100MB

In addition to providing this high level of redundancy, our sophisticated routing techniques ensure that your data will take the fastest, most reliable path to the Internet. There are no specific limitations on how many domains can be hosted on your server. Any limitations are related to the hardware capacity of the machine.

2. Where is the server located?

Our Access Center is a world-class facility and was the first of its kind in San Diego, California. Completed in March 1998, our 2,000 square foot, 150 rack Access Center meets the high security and protection demands of any Internet presence. The Access Center has fire suppression and redundant systems for connectivity, electrical power, and air conditioning.

We monitor our Access Center 24 hours per day, seven days per week, and 365 days per year. Our staff is committed and trained to provide you with continual, high-level network monitoring and load management of your connection. In addition, we offer engineering support for outage response, network performance analysis, and network planning.

The Access Center features fault tolerant power utilizing a redundant APC Uninterruptible Power Supply (UPS) system with 160 KVA total capacity. The UPS will provide power until our 450kW diesel generator starts up and carries the electrical load. Our generator can run indefinitely as our 250 gallon fuel tank is re-fueled from the street. Each rack has its own dedicated circuit that is "conditioned" by the UPS before powering any equipment.

3. How many domains/email accounts can I have?

Our servers have been known to host an extremely high number of domains and can several hundred web sites. The number of sites will vary depending on the amount of resources each uses.

4. What kind of technical support is offered?

The Simplenet Dedicated Servers Service is an advanced program for customers who are looking for more flexibility with their hosting needs and are comfortable being their own server administrator.

Technical support is offered 24/7/365 through email or telephone.

Each SimpleNet dedicated server includes 24/7 year round monitoring at no additional charge. SimpleNet will also reboot servers upon request at no charge. Should a customer's server require reinstallation of the operating system, SimpleNet will reformat and reinstall the operating system for a $100.00 per incident fee.

SimpleNet provides technical support for: adding and deleting domains, host names, users, and FTP accounts; starting and stopping of web and FTP services; enabling and disabling of logging. SimpleNet does not offer support for some advanced features, not included in the web interface, that require familiarity with Linux and typical Linux services.

For your convenience a copy of the RaQ 4 Manual can be found at: ftp://docs-pdf.sun.com/816-1820/816-1820.pdf

If you are having issues with one of the following aspects of the server, there are many Internet resources available. SimpleNet is supplying the following links to resources that address many of these issues. However please keep in mind that technical support for these issues and links is not available through SimpleNet.

  • MIVA, CGI, Perl, PHP3, or any other scripting or programming languages.
  • Installation, configuration, or use of scripting languages or programming languages on the servers.
  • MySQL or any other databases.
  • Htaccess, SSI, FrontPage, or streaming content.
  • Software installed by the customer or any software accessed through telnet or ssh.

If you are having trouble with one of these aspects of the server, there are many Internet resources available. Here are some places to look:

5. What kind of software/hardware options are available?

You can install any software you prefer, provided that the function of the software does not violate our policies.

Additional Memory can be installed, up to 512MB. The following chart shows the additional monthly pricing increase. There is no installation charge.

Upgrade from 64 MB to 128 MB = additional $25 per month
Upgrade from 128 MB to 256 MB = additional $50 per month
Upgrade from 256 MB to 512 MB = additional $100 per month

If you have any questions about these options, please contact a support representative today.

6. How do I order a dedicated server?

To order a SimpleNet Server, click here.

You'll need to follow these steps to order services:

  1. Use a domain name already registered to you or select a new domain name.
  2. Select your server and bandwidth options.
  3. Enter in your credit card information.
  4. Confirm the order summary.
  5. Place the order.

Once your order is received, an account representative will contact you to confirm your server order and contact information. To start your order, click here.

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