Dedicated Server FAQs: Account Changes
1. How do I change my "console" password?
You can change your Web Console password by using the Password Manager. This is located under the Account Administration menu of your Servers Console.
Please allow up to 10 minutes for the change to take effect.
2. How do I change the payment method for my account?
To change the contact or payment information listed for your account, please use the "Change Payment" link in your servers console.
3. How do I close my account?
To close your SimpleNet Servers account, please make the request in accordance with our policy. You may cancel your service at any time. An online cancellation form is located within your Web Console, located at https://console.servers.ssl.simplenet.com.
Cancellation may also be made through fax or regular mail.
Correspondence for cancellation by fax: 619-243-3210
or regular mail:
SimpleNet
ATTN: Billing
225 Broadway, Suite 1300
San Diego, CA 92101
Cancellation requests must include:
- Account name
- Valid signature of the primary contact
- Reason for cancellation
- Last four digits of the credit card on file
You are responsible for all money owed on your account from creation to confirmed cancellation by SimpleNet Servers.
Transferring a domain away from SimpleNet does not automatically cancel your account. You must notify SimpleNet of your account cancellation by using one of the above methods.
SimpleNet will refund any portion of the account, no smaller than one full month of prepaid service, unless cancellation is due to a violation of SimpleNet usage policies. If you are due a refund, you will receive it from SimpleNet within 30 days of cancellation.
4. Where can I view your Payment Policies?
Our complete policy statement is located here.
This document includes information regarding our Payment Policies
